Celebrating excellence in claims service


Capricorn Risk Account Manager talks with a Member in front of his workshop with a sticker overlay saying 'The Mansfield Awards 2024 SME Property and Casualty Finalist.

Capricorn Risk Services recognised for claims service in 2024 Mansfield Awards.

Capricorn Mutual, who delivers risk protection products to Capricorn Members through its corporate authorised representative, Capricorn Risk Services (CRS), has been recongnised as a finalist in the SME Property and Casualty category of the 2024 Mansfield Awards.

We’re thrilled about this because the Mansfield Awards are an independent, not-for-profit organisation that aims to “recognise claims excellence in the Australian insurance industry”. They emphasise the vital role that claims professionals play in the insurance industry and recognises those achieving excellence in this field. 

What does this mean?

In short, it means that the Capricorn Risk Services team have been acknowledged for being able to deliver a great claims experience. This is extremely important as the claims process has a huge impact on the experience delivered by an insurer/provider of business protection.

People only make a claim when something has gone wrong–often when they’re at their most vulnerable and stressed–so being able to deliver an outstanding claims experience is extremely important when assisting people who are already experiencing a difficult situation.

Are you protected by Capricorn Risk Services?

If you’re already protected by CRS, then chances are that this award will come as no surprise to you.

If you’re a Capricorn Member and are looking to secure business and/or personal protection that comes with a great experience at claims time, click here or contact your local Risk Account Manager for more information, or simply call 1800 007 022 (AU) | 0800 555 303 (NZ) or email info@capricornrisk.com for assistance.

 

In Australia: 1Products sold through Capricorn Risk Services Pty Ltd (ABN 91 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product, you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197). For its protection, Capricorn Mutual Ltd has published a Target Market Determination which is available at capricorn.coop/about/capricorn-mutual. Capricorn Insurance Services subscribes to National Insurance Brokers Association of Australia's (NIBA) Insurance Brokers Code of Practice, available at cap.coop/NIBA.

In New Zealand:1Products sold through Capricorn Risk Services Pty Ltd (NZBN 9429041139813) include discretionary risk protection and general insurance products. Discretionary risk protection is issued out of Australia by Capricorn Mutual Ltd. Before deciding to acquire discretionary risk protection you should consider the Product Disclosure Statement to see if it is appropriate for you. This can be obtained from Capricorn Risk Services Pty Ltd by phoning 0800 555 303 via email info@capricornrisk.com or by visiting website capricorn.coop/risk. General insurance products are issued by a range of insurers and are available through Capricorn Risk Services Pty Ltd in its capacity as an insurance broker Capricorn Risk Services Pty Ltd is a registered financial services provider (390446) and a corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038). Capricorn Mutual Ltd has published a Target Market Determination for its protection which is available at capricorn.coop/about/capricorn-mutual.


This article was published 01/10/2024 and the content is current as at the date of publication.