When buying insurance or mutual protection, what you’re really buying is a promise. A promise that you’ll get the support you need when things go wrong. Well, it must be comforting to know that Capricorn Mutual’s promise has been given a 5-star rating by independent claims and risk management consultants, LMI Group.
Capricorn Mutual handles over 4,000 claims each year across a range of products such as commercial property, commercial motor, liability and motor vehicle. The liability and private motor sections received 5-star ratings, with 4.5-star ratings for commercial property and motor claims.
LMI Group rates the quality of claims services provided by Australian insurers, including mutuals, recognising outstanding performance and driving positive change within the industry. In its assessments, LMI Group evaluates publicly available complaints resolution statistics, supplier surveys and the quality of claims-related product benefits.
“This is a fantastic achievement and I’m so pleased to receive external recognition for our hard work”, said Michael White, Capricorn’s Claims Manager. “Claims is a tough job and it’s nice to know how we compare against our competitors. It also gives us great satisfaction that our Members are receiving the service they deserve.”
Receiving such recognition is not only an outstanding achievement for Capricorn Mutual but recognition of Capricorn Risk’s commitment to keeping their Members at the heart of their business. With more than 40% of Capricorn Members now with Capricorn Risk Services, more Members than ever are now receiving a 4.5- to 5-star claims service.
Capricorn Mutual is an exclusive risk protection mutual for Members, that is designed specifically for automotive businesses. Not currently with Capricorn Risk Services? To request a quote for protection, call your Risk Account Manager today, or visit capricorn.coop/risk.
AU: Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197).
NZ: Products sold through Capricorn Risk Services Pty Ltd (NZBN 9429041139813) include discretionary risk protection and general insurance products. Discretionary risk protection is issued out of Australia by Capricorn Mutual Ltd. Before deciding to acquire discretionary risk protection you should consider the Product Disclosure Statement to see if it is appropriate for you. This can be obtained from Capricorn Risk Services Pty Ltd by phoning 0800 555 303, via email at info@capricornrisk.com, or by visiting the website: capricornrisk.com. General insurance products are issued by a range of insurers and are available through Capricorn Risk Services Pty Ltd as a member broker of PSC Connect NZ Limited. Capricorn Risk Services Pty Ltd is a registered financial services provider (390446) and a corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038).
