Editors Picks
Customer service fundamentals
They haven’t changed since 1974.
Capricorn's expert guide to managing customer expectations
The automotive industry’s skills shortage is having a serious impact on our ability to run our businesses optimally.
Measuring satisfaction customer
What is a loyal customer worth to your business? In terms of the business you do with that specific customer, the answer to that question is an actual dollar figure.
Latest
NOTE: The contents of and any opinions contained in this publication may not necessarily reflect the opinions of Capricorn Society Ltd.
All information, material and content contained in this edition of Caphub is provided or sourced by Capricorn Society Limited ("Capricorn") for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information you should consider the relevance of it to your own circumstances and, if necessary, take professional advice.
Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including, without limitation, any third party supplier advertisement in respect of which Capricorn merely acts as a conduit) including in this edition of Caphub. To the fullest extent permitted by law Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: (i) reliance on material in Caphub; or (ii) inaccuracy, error or omission in material in Caphub. Capricorn, Stronger with Capricorn, Ignition, Capricorn Travel, Capricorn Mutual, Caphub and the boomerang device are trademarks or registered trademarks of Capricorn.