Editors Picks
Are you acting on unconscious bias?
Do you make all your customers feel welcome, or do you only think you do? Could you be doing or saying things that are turning your customers off, without even knowing it? Could unconscious bias be costing your business and impacting your bottom line?
How to ace your follow-up customer service
If you rely on word-of-mouth recommendations to promote your business, then your follow-up customer service strategy is critical.
Is your customer service keeping up with your customers?
Modern customers have different desires and expectations, how can you relate to customers and keep them happy?
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