• Got a question about membership?

    Get in touch! We're here to help


    No question is too big or too small. Please ensure you quote your Capricorn Member number in all correspondence and have it readily available for telephone enquiries.


    AUSTRALIA
    Free call: 1800 327 437
    Office hours: 6:15am – 5pm (AWST)
    Fax: +61 8 6250 9600 Freefax: 1800 227 329
    Head office: 28 Troode Street, West Perth WA 6005
    Postal address: Locked Bag 3003, West Perth WA 6872

    NEW ZEALAND
    Free call: 0800 401 444 
    Freefax: 0800 401 555
    Postal address: PO Box 91567
    Victoria Street West, Auckland 1142


    Useful Email Contacts

    csl@capricorn.coop
    Best for: Customer Service and member account enquiries, website passwords etc.

    travel@capricorn.coop
    Best for: Travel deals, travel bookings, travel advice and enquiries.

    events@capricorn.coop
    Best for: Event enquiries and bookings.

    lending@capricorn.coop
    Best for: Finance lending products 

    credit@capricorn.coop
    Best for: Difficulties paying your account or payment advice

    WhistleblowerProtectionOfficer@capricorn.coop
    Best for: Any reports made by individuals of suspected improper conduct within Capricorn. Reports will be considered in adherence to Capricorn's Whistleblower policy, which provides protection and anonymity (where requested) of individuals making such reports.