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How to develop a culture of excellence

A culture of excellence in your workshop is a fine goal, but how do you actually achieve it? What does it look like in practice?

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Are you acting on unconscious bias?

Do you make all your customers feel welcome, or do you only think you do? Could you be doing or saying things that are turning your customers off, without even knowing it? Could unconscious bias be costing your business and impacting your bottom line?

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